Terms of Service

These Terms of Service (“Terms”) outline how You & Me Therapy (“we”, “us”, “our”) provides services to you. By booking or using our services, you agree to these Terms.

1. Services Provided

We provide occupational therapy, functional capacity assessments, behaviour support and therapeutic services for NDIS participants and their families. Services are delivered in person or online (telehealth).

2. Client Responsibilities

• You agree to provide accurate information relevant to your care.
• You agree to attend booked appointments or give at least 24 hours’ notice if you need to cancel or reschedule.
• You are responsible for ensuring that any information provided is complete and up to date.

3. Fees and Payment

• Fees for services will be discussed before booking and may be charged directly to your NDIS plan, if applicable.
• Any fees not covered by the NDIS are the responsibility of the client or their guardian.
• Invoices must be paid within the time specified.

4. Cancellations

• Cancellations made with less than 24 hours’ notice may incur a cancellation fee, in line with NDIS Pricing Arrangements and guidelines.

5. Confidentiality and Privacy

• We respect your privacy and handle your information in accordance with our Privacy Policy.
• Information will not be shared without your consent, except where required by law.

6. Reports and Assessments

• Reports and assessments are prepared based on the information you provide and our professional judgement.
• Reports are intended for NDIS purposes and are not a substitute for independent medical or legal advice.

7. Limitation of Liability

While we provide services with professional care and diligence, we are not liable for outcomes outside our control, including NDIS funding decisions.

8. Changes to Terms

We may update these Terms occasionally. The most current version will always be available on our website.

9. Contact

If you have any questions about these Terms, please contact us at:
alexandra@youandmetherapy.com.au